MLJET 4 YOU d.o.o. travel agency, Sobra 37, 20225 Babino Polje, Croatia, OIB: 95590451590 (hereinafter: Agency) is a travel agency that provides various tourist services to the clients according positive Croatian laws via an online platform in tourism General terms and conditions for the provision of accommodation services (hereinafter: General Terms) apply to services organized by the Agency as well as to the services of partners, i.e. other participants in the organization of the provision of services in tourism with Agency mediation. The general terms and conditions are considered applicable unless exceptionally specified otherwise. A package-arrangement in which the Agency is not the accountable travel organizer is subject to the general terms and conditions of the contractual travel organizer and the Agency is not responsible for their implementation.. When booking the service, the client confirms that he is familiar with these General Terms and Conditions, that he has read them carefully and accepts them in their entirety. By accepting the provisions of the General Terms and Conditions, they become a mutual obligation between the Agency and the client, and the client is instructed to continue the booking process using this website.
Reservations of all services offered by the Agency can be made through the contact form on this website, by e-mail or by phone. Services that are available for direct online booking are performed through this website www.mljet4you.com Cancellation or any changes to the reservation must be sent to the Agency’s e-mail address as soon as such changes occur. The agency will check whether the requested changes can be approved and will inform the client accordingly. When making an online reservation, it is necessary to pay a deposit immediately via credit / debit card or by payment to the Agency’s business account. The client will receive a confirmation of the deposit payment to the submitted e-mail address. A preliminary reservation is made when the Agency receives the reservation form submitted by the guest via this website. The client is obliged to provide correct and true personal data, which are required in the reservation form, in order to complete the reservation process. The Agency will send the offer to the client’s e-mail address, and if the client accepts the offer, the client must send a confirmation reply to the Agency. The reservation is considered confirmed when the Agency receives the client’s deposit payment, and the voucher containing all the information will be sent to the client’s e-mail address. Services can only be booked by an adult (+18 years). By purchasing the services provided on this website, the client who is the parent of a minor confirms under full responsibility that the other parent has been informed of this contract and that he/she expressly agrees to it.
The client voluntarily provides his personal data to the Agency. The client’s personal data is necessary in the process of realizing the requested service. The agency undertakes not to forward the client’s private data to third parties, except for the purpose of making a reservation. The agency uses the client’s personal data in accordance with the published agency conditions on privacy protection described in article 15.
For the defined services the Agency accepts payment by credit/debit cards and bank transactions through the Agency’s business bank. Bank transactions are accepted in the following currencies: EUR, GBP and USD. Invoices issued by the Agency will be shown in EUR. If you wish to make a payment in GBP or USD, please contact us prior to payment and we will inform you of the exact amount in your chosen currency.
All bank charges are borne by the client.
When paying by credit/debit card, there may be a slight difference from the original listed price, due to currency conversion on the day of conversion. The amount charged to your credit card account is converted to your local currency at the exchange rate of the credit card associations.
Terms of payment for services offered by the Agency:
A minimum deposit of 20% of the total amount must be paid at the time of booking. The remaining amount must be paid upon arrival before starting the use of Agency services.
Cancellation of reservation: The deposit is not returned if the reservation is canceled within 30 days from the day of arrival/start of service use. The costs of bank fees for the return of the deposit are borne by the client.
All prices displayed on this website for each individual service offered by the Agency are informative. The client will receive the exact price after contacting the Agency. The total price depends on the scope of services used and on the day of confirmation of the reservation, the price is final and unchangeable. The Agency reserves the right to change the prices listed on the Agency’s website until the moment the invoice is sent to the client. By sending the proforma invoice, the Agency guarantees that the reserved services are available according to the price calculated on the proforma invoice. In the event that the owner of the accommodation unit, i.e. the Agency, reduces the price of the accommodation unit after the guest has confirmed the reservation, the guest is not entitled to a new, lower price.
Prices are expressed in euros (€).
The stated prices for vacation rental accommodation include: daily rent of the accommodation unit, bed linen, towels, air conditioning (if available), kitchen equipped with the necessary dishes and cutlery (except when the accommodation unit is booked as a room without the use of a kitchen), gas, water costs and electricity.
Additional services are services that are provided in the accommodation unit, but are not included in the rental price (such as pet accommodation, food service, use of a washing machine, boat rental, boat mooring, etc.). The client pays them additionally and only if he uses these services. If the Agency has a price list of additional services, it will be advertised on the Agency’s website. The client is obliged to declare all desired additional services when requesting a reservation.
In some cases, the guest will be required to pay a security deposit directly to the owner of the accommodation prior to using the rental accommodation. This deposit guarantees the owner of the accommodation unit that the guest will not cause damage to the accommodation unit or its contents. On the day of departure, the entire amount of the deposit will be returned to the client, but only after the owner of the accommodation unit has previously established that the guest has left the rented accommodation in the same condition in which he found it upon check-in.
When sending the offer, the client will be informed of all mandatory surcharges, exact prices of desired services and possible cash deposits, as well as their payment methods.
The standards of accommodation, food and other services in different places and countries are different. The rules of the Republic of Croatia apply in our accommodation facilities.
The arrangement of rooms/apartments in hotels is determined by the hotel reception. If the client has not specifically agreed on a room/apartment with special features, the client will accept any room/apartment assigned in accordance with the voucher.
The arrival time at the accommodation unit is after 15:00, and the departure time on the last day of the reservation is no later than 10:00 in the morning (unless otherwise stated). This is the time the owner needs to clean and prepare the accommodation unit for the next client.
The keys are given to the client personally by the owner of the accommodation unit or the Agency, and everything is in prior agreement with the client.
In the following circumstances, the Agency is not obliged to refund the deposit:
force majeure, natural disasters such as earthquakes, floods, fires, drought, wars, strikes, acts of terrorism, state restrictions (mobilisation, curfew), mistakes made by the traveler during the booking process, reluctance to travel, events that occurred before deposit payments or events that could have been foreseen, planned or postponed. In the event that the Agency does not receive the client’s payments as specified in Article 4, the services will be canceled without refund.
The agency has the right to propose a change of the reserved accommodation or to cancel it in whole or in part, if unexpected circumstances that cannot be avoided or removed and are strictly related to the reserved services (eg sanitary, health problems, etc.) occur before or during the vacation period. If these circumstances had occurred at the time of advertising and sale of accommodation arrangements, the Agency would have considered them a legitimate reason not to advertise, and therefore not to accept reservation confirmations for these accommodation units.
If the Agency is able to offer the client alternative accommodation, the change of the reserved accommodation can only be made with the client’s approval. If the price of the alternative accommodation unit is lower than the canceled price, the Agency undertakes to refund the difference in price to the client. If the price of the alternative accommodation unit is higher than the canceled one, the Agency has the right to charge the client the difference in price.
The agency is obliged to inform all clients who have confirmed their arrival by paying a deposit about any changes to the reservation or cancellation, immediately upon learning of the occurrence of unexpected circumstances. If the Agency is unable to find alternative accommodation, it is obliged to return the amount paid for the reservation to the client. In the event of a refund of the paid amount, the guest has no right to request compensation for other additional costs related to his reservation.
This provision applies only if the unexpected circumstances are not caused by force majeure and only if they strictly concern the booked accommodation. If the change or cancellation of the reservation is due to force majeure, the provisions of Art. 13 of the General Terms and Conditions.
The client can change an already confirmed reservation in agreement with the Agency. Cancellations or any changes to the reservation must be sent to the Agency’s e-mail address.
The agency will check whether the changes can be approved and will inform the client accordingly. Changes may include: changing the name of the reservation holder, reserved dates, number of persons, age of persons, type of basic or additional reserved services. If the client does not show up at the destination or cancels the reserved services after starting to use the service, the client is not entitled to a refund of the amount paid.
If the guest does not arrive at the reserved accommodation by 10 pm on the day of the start of the reserved service, and has not informed the Agency or the owner of the accommodation unit about a possible delay, the reservation will be considered canceled on the day of arrival. In this case, cancellation costs will be charged. The client has no right to complain and loses the amount paid if the owner of the accommodation unit has accepted other clients in the meantime.
Changing the reserved accommodation unit with another (different accommodation owner) is considered a cancellation of the reservation. In this case, the client will be charged a cancellation fee, and any possible price difference will be transferred to the client’s new booking.
If the guest cancels the accommodation booked with one or more approved discounts, the discounts will not be taken into account when calculating the cancellation costs, and cancellation fees will be charged for the entire amount of the reservation.
If the guest has booked several accommodation units in one request, and does not want to cancel all the reserved accommodation units (partial cancellation of the reservation), the cancellation costs for the canceled accommodation units will be charged, and the possible difference between the total amount of the advance payment and the cancellation costs for the canceled accommodation units, will be considered an advance payment for the remaining accommodation units.
Refund of deposit means refund of the paid amount from the client, less bank fees. Refunds are made exclusively to the account of the client who made the deposit payment, i.e. only to the account with his name. The refund of the amount to which the client is entitled will be made within 15 working days from the determination of the precise amount of the refund, provided that the Agency has the information about the client necessary for the execution of the refund.
The Agency is responsible for providing the client with all the services he booked through the Agency. After receiving the deposit payment, the Agency will send the client a voucher containing all the necessary information regarding the reserved accommodation.
The Agency is obliged to provide the services booked by the client according to the information published on this website, under the conditions valid at the time of booking and confirmed by the Agency’s booking, except in special circumstances that cannot be predicted or removed (force majeure, illness or death of the host or his immediate family, natural disasters such as earthquakes, floods, fires, drought), wars, strikes, terrorist acts, state restrictions (mobilization, curfew).
The highlighted prices of individual services on the Agency’s website are of an informative nature, and the valid price will be confirmed at the time of booking and it is guaranteed that it will not increase after receiving the deposit.
Every guest/client must be registered in Evisitor upon arrival and therefore it will be necessary to provide personal documentation (such as a passport or identity card) for inspection.
In the case of direct reservations, the client is obliged to present the voucher and pay the balance in cash upon arrival directly to the owner of the accommodation unit. The client is obliged to come to the accommodation unit in the exact number and makeup of persons that the Agency has been previously informed about. If more people come to the accommodation unit than the number specified in the voucher or if the makeup of the group is different, the owner of the accommodation unit may refuse to provide accommodation to unannounced persons or request an additional payment for them, which is paid directly to the owner of the accommodation unit in cash.
Before arrival, the guest must inform the Agency about bringing pets in order to obtain the prior consent of the owner of the accommodation unit. The owner of the accommodation unit can refuse to provide the accommodation service to the client or ask for a surcharge for a pet if he insists that unannounced pets also use the booked accommodation.
Some accommodation owners charge clients a security deposit directly in cash during check-in. If no damage occurs, this security deposit will be refunded upon check-out.
If you plan to organize an event in the rented accommodation (party, wedding, cocktail party, dinner, etc.), you must first ask permission from the owner of the accommodation unit. Any events should be announced before arrival, and there is a possibility of additional costs at the discretion of the owner of the accommodation unit (special fee, increased deposit, etc.). During the trip, the client is obliged to have valid travel documents, to respect the customs and currency regulations and laws of the Republic of Croatia, as well as those of transit countries, to adhere to the house rules of accommodation and to cooperate with the owner of the accommodation unit in good faith.
The client is obliged to check all visa requirements for entering the destination country as well as neighboring countries. In case of non-compliance with these obligations, the client bears the costs and is responsible for the damage caused.
By confirming the reservation, the client is obliged to keep the accommodation unit, as well as all the furniture, equipment and environment in the same condition as when the client first started using the accommodation. Final cleaning is included in the price unless otherwise stated, but the client is expected to maintain normal cleanliness as found. As the tenant, the client is responsible for any damage or loss. The property owner reserves the right to charge the client for any additional cleaning other than the final one, as well as for damages.
The agency is not responsible for damaged, destroyed or lost luggage or for the theft of luggage. It is recommended to insure luggage with an insurance company. Clients leave all valuables in the accommodation facility at their own risk. Neither the Agency nor the owner of the accommodation unit bear any responsibility for their loss. If the client decides to leave the accommodation unit due to a burglary, no compensation will be refunded. Lost or stolen items are reported to the owner of the accommodation unit and to the nearest police station. Neither the Agency nor the owner of the accommodation unit bears any responsibility in case of death, illness or injury of anyone in the rented accommodation.
The Agency is not responsible for loss, interruption or delay due to any reason beyond our control, including but not limited to force majeure, explosions, storms, fires or accidents, war or threat of war, civil unrest, restrictions, any state or local government measures, strikes, lockouts or other industrial action or disruption. In such cases, as well as in other unforeseen circumstances beyond our control, such as weather conditions, death of the owner, divorce of the owner, we reserve the right to release ourselves from the contractual obligation.
Our services do not include travel insurance against accidents and illnesses that may occur during travel or voluntary health insurance.
In accordance with the Law on Consumer Protection, we inform our clients that they can file a complaint expressing their dissatisfaction with the service provided in writing, no later than 7 days after the termination of service. If the client does not file a complaint on the spot, he is not entitled to a refund.
The client is obliged to cooperate with the owner of the accommodation unit, and act in good faith, in order to resolve any complaint. If the client rejects the proposed solution that corresponds to the service provided, the Agency is not obliged to consider the appeal later.
Receipt of the complaint will be confirmed in writing without delay. Complaints can be submitted by e-mail to: [email protected].
The client is obliged to justify the objections and present appropriate evidence. The Agency will only deal with fully documented complaints received within the specified period of 7 days and make a written decision on the Passenger’s complaint within 15 days of receiving the complaint. The Agency may postpone the deadline for resolving complaints by another 15 days due to the collection of information and verification of complaints with the service provider. Until the Agency makes a decision, a total of no more than 30 days from the filing of a written complaint, the client renounces the mediation of any other institution, i.e. the initiation of court or other proceedings, and renounces giving information to the press and the media, otherwise he bears the costs of such proceedings and is responsible to the Agency for damage.
The maximum fee may be the cost of the service that is the subject of the complaint. The fee cannot be the total amount paid to the Agency and cannot include the cost of the service already provided. This excludes the client’s right to compensation for non-material damage. Each client submits complaints separately. The Agency reserves the right to reject group complaints, complaints that arrive after a certain deadline and those that are determined to have been resolved on the spot if the client had cooperated with the Agency representative or the owner of the accommodation unit.
The agency cannot be responsible for weather conditions, traffic conditions, cleanliness and temperature of the sea in the destination visited by the client, as well as all other similar situations and events that are not directly related to the quality of the booked accommodation unit, which may result in the client’s dissatisfaction.
The agency is in no way responsible for changes or non-provision of the service due to force majeure in the client’s country or in the country where the service is to be provided (war, unrest, strikes, terrorist attacks, pandemics, natural disasters, official government interventions, etc.) resulting in preventing the client from staying in the reserved accommodation unit.
In such cases, the client is not entitled to a refund of the amount paid. This amount cannot also be used as an advance payment for an alternative accommodation unit that the client wishes to book at a different destination or in a different period.
The client reserves the right to cancel the reservation if the increase in the agreed price is more than 10%. In that case, the client has the right to a refund of the amount he has paid to the Agency up to that point, but he is not entitled to any additional compensation.
The agency and the client will try to resolve any dispute in an agreed manner. If an agreement cannot be reached, the appeal will become the subject of a decision under the jurisdiction of the court in Dubrovnik, under the jurisdiction of the Republic of Croatia.
Everything that is not specified in these General Terms and Conditions is subject to the applicable laws of the Republic of Croatia.
The agency uses your data to provide and improve its services in accordance with the best business practices.
By booking any service through www.mljet4you.com, you consent to the collection and use of information in accordance with this policy. The Agency respects the personal data of all its Travelers and will not disclose them to third parties, unless it is necessary in the process of confirmed services.
Your consent to this rule, as well as the process of sending personal information, represents your permission to transfer this data. The third party may not use personal data except for the purpose of providing the requested services. Additionally, some information will need to be shared to comply with the law. We do not store personal data on a computer or any server, except for the personal data of Passengers who have purchased services from the Agency, so that such services can be implemented.
The information collected is used solely for trend analysis, website processing, customer flow tracking and other diagnostic data to analyze and improve our services. Google Analytics is a web analytics service provided by Google that tracks website traffic. Google uses the collected data to monitor the use of our service.
Collected demographic data is not linked to any personal data.
We would like to note that no method of information transmission over the Internet or method of electronic storage is 100% secure. We do our best to protect user privacy. You send all information at your own risk and there is a possibility that it will be read by others. After we receive your personal data, we use procedures to protect the security of your personal data.
Payment information is under special protection and will only be available to banks or card companies to authorize payment. The agency does not collect your credit/debit card or bank account information.
This website contains links to other websites. The agency cannot be responsible for the privacy policy on these websites. Please read the privacy policy of each website that collects personal information. This privacy policy applies solely to information collected on the website www.mljet4you.com
If any case occurs where Passenger data is compromised in any way, our rule is to warn Passengers by e-mail no later than 48 hours after learning about the event. We will also report such an incident to all necessary data protection authorities.
The Agency reserves the right to update these General Terms and Conditions, including the privacy policy, so we ask Travelers to periodically review this website for any changes. Changes are effective upon posting on this website. Agency services may only be booked by adults (+18 years of age).
If you have any questions about these rules or want to know what information we have about you, contact us by e-mail at [email protected]
This website is intended for personal use. The client agrees not to use the information obtained here for prohibited or illegal activities or purposes. Clients may not transfer or sell any information, services or products displayed on these pages without the written consent of the Agency.
Tourist agency Mljet 4 You d.o.o., Sobra 37, 20225 Babino Polje reserves the right, at its own discretion, to change this website, its services or these Terms and Conditions at any time and without prior notice.
Mljet, April 2023.
